You must pay to the licensed repair facility any required deductible.
ENDURANCE INSURANCE COMPANY FULL
The Endurance Sales Representative should have outlined the coverage you have with us, but you can also reference your contract for a full list in detail.Īs mentioned, filing a claim at Endurance might seem stressful but we strive to provide the best customer service to our customers. We offer a wide range of coverage plans that provide different levels of coverage so depending on which one you go with will affect this step. Review coverage.Īfter Endurance has been contacted, review with the service manager what will be covered by the contract you have with us. In some cases, you may need to authorize the licensed repair facility to inspect and/or tear down your vehicle in order to determine the cause and cost of the repair. Emergency repairs are only those repairs that would render your vehicle inoperable or unsafe to drive if not performed. Call Endurance within five (5) business days from the date of the repair to determine if such repair will be covered under your contract. If an emergency occurs which requires repair of a breakdown to be made at a time when Endurance’s office is closed, follow the “filing a claim” procedures above without authorization, and we will make the reimbursement to you or the licensed repair facility in accordance with the contract provisions (if the repair is covered). If any claims for repairs are made without prior authorization then they will not be covered (except as provided under Emergency repairs mentioned below.) Prior to any repairs being made, instruct the service manager at the licensed repair facility to contact the Administrator (which would be Endurance in this case) to obtain an authorization for the claim.Ĭontact us at 87 as soon as possible to get the ball rolling. Obtain authorization from the administrator. When filing a claim with Endurance, the steps you take matter and double-checking your level of coverage eliminates any sudden charges to you. Make sure to provide the licensed repair facility a copy of your Endurance contract or contract number prior to anything being done to your vehicle. We don’t require customers to visit a specified location, so as long as the shop is certified then you are good to go. What we consider a licensed repair facility is a for-profit entity, recognized by the state, in the business of repairing motor vehicles. Take your vehicle to a licensed repair facility.Īnother benefit of Endurance? You can take your vehicle to any licensed repair facility of your choice. Our priority is getting you back on the road quickly so reducing the chance of further damage alleviates a lot of stress from this situation. The number to contact them can be found on the Endurance mobile app. We suggest taking immediate action to repair the issue and thankfully with Endurance-you can! Roadside Assistance is accessible 24/7 and can help you take your car where it needs to for repairs. Preventing further damage to your vehicle makes filing a claim at Endurance much easier and less stressful for you in the long run.
This is easier said than done when it comes to preventing additional damages to your car. The steps to file a claim are also outlined on your Endurance contract which can be accessed on the Endurance mobile app.ĭownload the Endurance app: Google Play | Apple Store Let’s go through each step of filing a claim at Endurance so you know what to expect. Sit back and relax while your car is getting repaired!.Keep all forms of documentation during this time.Obtain authorization from the administrator prior to making any repairs.
Take your vehicle to a licensed repair facility.The bright side is that we handle the heavy information and only require the steps below from you to make sure you’re back on the road in no time.īest Practices to Filing a Claim at Endurance
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